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  • What is the return policy?
    It is our goal here at Living Spaces to offer a huge selection of great quality and stylish products that will turn your space into a home. If, for whatever reason, you are not satisfied, we will do our best to make things right. Read our official Return Policy here.
  • How do I track my order?
    You can track your order on the Track Delivery page located above the search bar on our home page. Please note, this tracking system will only be available on the day your order is being delivered.
  • Does delivery include removal of old furniture?
    Our delivery service does not include removal of old furniture. The timing of our delivery schedules does not allow us to do this. The only exception is the removal of old mattresses. We will remove old mattresses if you notify us at the time of purchase in-store or at checkout online.
  • Can I change my order?
    Changes to your order should be made 48 hours prior to your delivery or pickup date to avoid additional fees. You can cancel, reschedule, edit or add to your order by calling our Guest Services team at email, option #2. Please have your sales order ready.
  • Can I order by phone?
    This service is currently not available, but will be available in the near future.
  • How can I take the survey?
    The invitation to take our survey will come in 24 - 48 hours after your delivery or pick up date. Each survey invitation is personalized to our guests. If you did not receive a survey from us after this time, submit your email and order number on this form. We'll resend the invitation link. Survey coupons should appear as soon as the survey has been completed. Please be sure that your email is entered correctly into our system, upon checkout, to ensure that you receive our invite to take our survey. Thank you.
  • When is your next sale?
    To get a notice when our next sale kicks off, sign up for our email newsletter.
  • What if I don't know my order number?
    Please contact our Customer Services Team at [email] and one of our representatives will assist you further.
  • How do I get in contact with you?
    You can reach our customer service at this email: asdhdgfDASH.
  • How do I contact customer service to complete a unique transaction?
    To contact our Customer Services Team to complete a transaction, please email us at....
  • Is assembly free?
    Yes, there is no extra cost for assembly if you choose our Full-Service Delivery option. Please note: when selecting the store pick up or free shipping options you will need to assemble the items at home if assembly is required.
  • Does delivery include assembly?
    Yes, Full-Service Delivery includes set up, assembly, and removal of any packaging. There is no additional cost for this service. For more information please visit our Delivery FAQs Page.
  • Does delivery include removal of old furniture?
    Our delivery service does not include removal of old furniture. The timing of our delivery schedules does not allow us to do this. The only exception is the removal of old mattresses. We will remove old mattresses if you notify us at the time of purchase in-store or at checkout online. We only offer this service for full service delivery and free indoor drop off. If you choose free indoor drop off you must bring your used mattress to the entryway.
  • Does someone need to be home for delivery?
    For Full Service Delivery and Indoor Drop Off someone 18 years or older must be present to sign for delivery. No signature is required for Outdoor Drop Off.
  • What cities do you deliver to?
    To view delivery options specific to your area, please visit our Delivery Options page.
  • If I order enough items, can I get free delivery?
    Yes, we offer free shipping for only the local area, which is Hong Kong, SAR. Shipping is not free for international locations.
  • Has this item been discontinued?
    If you do not see your item on the product tabs, please contact us here for further assistance.
  • Can I request online chat for a product question?
    Yes, at the bottom of each tab there should be a "chat" icon. Please allow reasonable time for a response. If there is no "chat" icon then we are not currently available, please submit your question on the item's product page. Scroll down to the "Customer Questions" section and click the "Ask A New Question" button.
  • Are the pillows included in the price of the sofa?
    If the pillows are present in the product image, that means they are included in the price of the sofa.
  • Do all your products require assembly?
    Many of the products we carry will inform you if there is assembly that is required on their respective product pages. This can be located under "Product Details." If you are inquiring about a specific product's assembly time or what pieces need to be assembled, please, contact us at help@rested.com/hk and we will assist you in getting you an answer in a timely manner.
  • Are the back cushions removable?
    To determine if the back cushions are removable, look for the value for "Back Type" under "Product Details" on the product page. If the back cushions are removable, there will be a value of "Loose". E.g. "Tight Back" and "Attached" indicate that they are not removable.
  • If I buy an item and it goes on sale, will you honor the sale?
    Yes. As part of our Sale Guarantee, we will refund the difference on any price break for up to 30 days.
  • Is there a way to have real swatches of a fabric sent to me?
    Yes we do offer fabric swatches for Enterprise orders. Simply select up to five of your favorites, and we’ll send you a FREE sample of each. You will receive your fabric samples within 7-10 business days. Please request your swatches Here(Create fabric selection tab).
  • Where is the furniture made?
    If you have further questions regarding where an item is made please contact us here(contact tab) and we will get back to you in a timely manner. Thank you.
  • Can I use PayPal if I don't have an account?
    No, you must have a PayPal account to use this payment method.
  • Where can I create a PayPal account?
    Once you have selected the PayPal payment method in the Shopping Cart or in Checkout the PayPal browser will open. Click on the “Pay with Debit or Credit Card” button to proceed with creating a PayPal account. Or create one independently at paypal.com
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